Para calcular la calificación general por estrellas y el desglose porcentual por estrellas, no usamos un promedio simple. Nuestro sistema toma en cuenta cosas como lo reciente que es una calificación y si el revisor compró el producto en Amazon. También analiza las calificaciones para verificar su fiabilidad.
Se oye genial y facil instalacion. Solamente en la primera parte de la configuracion las instrucciones en pantalla son muy malas para emparejar el control, buscamos un video en you tube y encontramos la solucion, fuera de eso, muy fácil y practico de instalar.
When the system arrived, three of the four satellite speakers did not work. The customer service rep kept insisting that it was due to bad speaker cable, and wanted to send me replacement cables. I finally convinced them that, since ONE of the four speakers worked, that couldn't be the case. After many hours with customer service, they reluctantly agreed to send me replacements for the speakers that didn't work. Today I received four CENTER CHANNEL speakers. I have now been on hold with Bose for far longer than acceptable trying to rectify this situation, and after over a week of trying to sort this out I still don't have a functioning home theater system. Bose customer service is horrible and they are not standing behind this very expensive product -- they're giving me the runaround and clearly their quality control is terrible since not one but THREE of the original speakers aren't working. On top of that, when you call them and finally get through and select "Lifestyle home theater system" they answer and tell you you're in the wrong department and put you back on hold. Do yourself a favor and skip this experience and buy something from a better organized company that cares about its customers.
Bose 650 ~ DoA: the unit is Defective & appears to be USED. Unable to get to Main Menu to setup the unit – Language is locked into Czech & can NOT be changed – can only view pix of install.
~~ Remote control screen is Dead & most buttons do not work. We drove 3+ hours roundtrip to go to the ONLY Bose factory store still open n South Florida to confirm we were doing everything correctly during setup – We Are!
I would expect used / damaged equipment to be sold/shipped by ‘eSwamp’ – NOT by Amazon. Extremely Disappointed! –Lawrence
What a mechanical pile of crap! The speaker connections are poorly designed, with what appear to be 4/32 screws that easily strip, in a bracket contraption you have to pay $50+ for that is basically Bose-custom and useless for any in-wall or otherwise halfway professional speaker installation.
The rears require a wireless-to-wired converter assembly that has you plugging in 3 more outlets than are necessary and filling up a stereo cabinet with useless boxes, and the instructions to get it all going look simple but are functionally incorrect.
I'm replacing an older lifestyle system, and nothing is forward compatible. As a "compact" system, it's not. There's more crap here than necessary, and my stereo cabinet is now full of wasted wiring and modules that serve no identifiable purpose other than to try to be wireless. Your idea of speaker connections is a solder-tinned wire at the end of a $50 molded cable?
PoS, totally disappointed, and that's coming from a Bose 901 to lifestyle convert. Fire your mechanical designer.
Too p#ssed off to know what to do next. Back to Heos, I guess?
The sound quality is stunning. Voices sound like real people. Bass has punch. The omnijewel cubes are tiny small. But the remote is pretty terrible. Because it is RF only you cannot use other universal remotes like your satellite receiver. Worse, the SoundTouch app lets you switch to music or Bluetooth, but when you want to switch back to TV you must dig up the Bose remote and switch to video. Even worse, there is no single button to press on the remote to switch to TV...you must go through a “Source” menu. It’s an incredible inconvenience. The layout of the Bose remote is inconvenient with its concentric circles of buttons.
Setup was pretty easy packaging well done, however I had issue with one of the omnijewel speakers not working. I swapped the speaker onto a different base station to isolate the issue to the speaker vs the base or something else and the issue remained with the speaker. I called technical support for assistance and that experience was horrible. It was outsourced offshore for what it's worth. The first person did not have training on the product and had to transfer me to a special team. That person could not grasp the issue at all. She had me doing worthless generic trouble shooting steps such as unplugging the system, checking my HDMI connections, checking my satellite box, etc. She kept saying I needed to do a better job explaining the issue or she wouldn't be able to help. The issue couldn't be any clearer: There are 4 omnijewel speakers included, one of them doesn't produce audio. How is that complicated? She clearly did not know anything about the product. Finally she said that I could send the entire system in for warranty service. I kindly informed her that was not an option. If I was going to go through the trouble of packaging everything back up it would be a permanent return. We went in circles a bit on this and I asked to speak to a supervisor on the matter. She refused initially and pretty much said "this is how it is". I had to raise my voice to eventually get a supervisor on the line. The supervisor was more polite and understood the issue the first time I explained it. He did also suggest the return of the entire product, which again I informed would be a permanent return if that was their solution to fixing a single speaker. It does not benefit either us to ship the entire system back. Why would they pay all that shipping after all? After some discussion, I convinced him to pursue the option of returning the single speaker. While he had me on hold to research, I tried moving the speaker in question to a third base and miraculously all 4 speakers started to work. I'm a little weary of this being a permanent fix, since it did not work in the first two positions (being very certain the base connections were solid in those tests), however I have not had issues since and it has been a few weeks. In my opinion, this level of customer service is pathetic for such a high end product.
The sound experience is pretty amazing. As good, if not better than a trip to the cinema (I managed a small theatre circuit for 10 years). I gave it a whirl with the movie "The Magnificent 7" and was blown away. I was legitimately concerned that the neighbors would worry about the sound of the gunshots and the volume wasn't more than half way up.
The controls are pretty sub par for what I would expect for a premium system. For music apps, from what I can tell so far everything has to be controlled through the app on your phone or tablet. I don't see any way for onscreen controls on the main receiver. I can skip to the next song on the remote, but short of that I see no way to launch music apps or anything on the system without the use of a phone/tablet.
It would be nice to be able to listen to music while using a different source. For example, I play a lot of Madden on the PS4 and like to jam out to music at the same time. This is not possible. I can understand most people probably wouldn't require such a feature, but seems like something that should be doable with today's technology. I have to listen to my music on a different system when playing on the PS4. On this same note, it would be nice to be able to throw music from my PC over WiFi. This doesn't seem possible unless over bluetooth, which I haven't tried since the PC is in a different room.
Not many options to tweak the sound (base/treble, individual speakers, etc). I fiddled with it once and was very disappointed with the flexibility there, however I have not even considered having to meddle with it further as the sound quality has blown me away.
Not sure what's up with the complaints that it's not truly a wireless system since the rear speakers and subwoofer require external power. The only alternative would be battery powered, so good luck with replacing the batteries constantly if you truly need a wireless solution.
Hard to decide on a rating for this because of all the disappointments between customer service and usability. While those are very lacking, it definitely outperforms acoustically. Even with the disappointments, I do not have any regrets with my investment so far.
Customer service - 1 star Usability - 2 stars Functionality - 2 stars Audio Quality - 5 stars
Very Disappointed with this very expensive system. I should have done my due diligence and checked YouTube and the Internet for pros and cons before I purchased. All my video accessories that I connected to the system will not pass the highest quality video through. I can’t believe they are still selling these systems for full price. They all should be recalled and sent back to Bose. Buyer beware!