Amazon.com.mx:Opiniones de clientes: Focusrite Scarlett Solo Interfaz de audio USB (3ra generación) con Pro Tools, Rojo

A 4 personas les resultó útil

Como hago valido la garantia

roberto c.

Revisado en México el 19 de marzo de 2022

enciende pero no pasa la señal a la computadora, trabajo bien, pero de repente dejo de funcionar el audio, enciende todaas las luces, cambiamos de computadora para probarlo y no funciona, no lo detecta

Juan Goldaracena

Falla constantemente

Revisado en México el 14 de abril de 2020

Constantemente se bugea y empieza a meter ruidos, cuando pasa esto lo tengo que desconectar y volver a conectar, ya hice de todo para descartar que sea mi computadora o los monitores.

No, tiene pro tools firts, dice que ya esta descontinuado

Alejandra Alvarez

Revisado en México el 14 de marzo de 2022

Revisado en México el 20 de junio de 2020

El empaque del producto benia habierto

De otros países

josef fuchs

Umständlich

Revisado en Alemania el 30 de agosto de 2019

Das Gerät ist sehr schön verarbeitet und fühlt sich daher sehr hochwertig an, dazu kommt noch das sehr schicke Design, ABER anscheinend gibt es keinen Treiber der mit windows 10 funktioniert ich habe alle möglichkeiten ausprobiert, checken ob das programm ausgeführt wird gerätetreiber manuell zuordnen firewalls deaktivieren (wie vom Hersteller empfohlen) virenschutz überprüft das der nicht eingreift und mehrmals alles deinstalliert gefühlt tausend mal den pc neu gestartet und das einzige was man nach ca 8stunden probieren erhält ist ein bildschirm wo steht keine hardware gefunden...

Also mein Fazit wer sich das Teil zum anschauen kaufen möchte trifft eine gute entscheidung aber wer schnell loslegen und damit was machen will sollte etwas kaufen wo mehrere user auf die benutzerfreundlichkeit schwören.

A 83 personas les resultó útil

Jacobitejake

Unfortunately a real pain to get it working correctly on my Windows 10 PC.

Revisado en el Reino Unido el 2 de enero de 2020

On a plus note the build quality and looks are great, sadly, I spent the first hour trying to install the driver and eventually found that it would install if the Scarlett wasn't plugged in while we ran the program. I only found this out by pure accident. Then came the main issue, the crackling on audio playing back through the headphone monitoring. We spent nearly two more hours trying most of the possible fixes, and there are many, just take a look at the forums and youtube videos. Admittedly I didn't go as far as replacing certain components of my pc which some posts suggested. If it wouldn't work with some fairly simple tweaks, which you expect to carry out sometimes, then life's too short and it's time to move on. Thankfully Amazon customer service is excellent and I could return it.

A 33 personas les resultó útil

Luigi

Perché no istruzioni in italiano?

Revisado en Italia el 14 de marzo de 2020

La cosa che mi fa più arrabbiare è che non ci sono le istruzioni in italiano ! Considerando che ci cono tutte le altre lingue non mi sembra rispettoso per chi dall’Italia comunque sgancia i soldi per comprare questo prodotto !

A 57 personas les resultó útil

thomas lutgen

Déception envers amazon

Revisado en Francia el 31 de octubre de 2019

Je suis vraiment déçu de la qualité du packaging , ca arrive de plus en plus fréquemment sur amazon mais le produit semble avoir déjà été ouvert ou "reconditionné" mais sans aucune mention lors de l'achat. Le produit fonctionne mais j'ai un sentiment de seconde main que je ne devrais pas avoir si j achete un produit spécifié comme neuf (cela masquerait il un problème ?)

A 55 personas les resultó útil

Khalid

Faulty and terrible customer support

Revisado en el Reino Unido el 31 de mayo de 2020

The device does not function properly. The front does not light up and I can not use direct monitoring, air etc. I tried ever fix I could find online to no avail so I contacted focusrite support detailing the issue and received and email a week later telling me to install the drivers (obviously I've already installed and reinstalled them trying to fix the issue!). So I reinstalled them again which of course didn't help. I replied to focusrite letting them know the problem wasn't fixed and a week later I am still waiting for a response.

I understand sometimes you may get a faulty device but having contacted them and only received a cut and paste "install the drivers" response over two weeks is pretty dismal.

I've since realised the problem was a faulty USB connection out of the box. Focusrite never entertained the idea that it could be a hardware problem and essentially kept blaming my PC which is very high end and functioning well.

I'm sure the product is good when working at capacity but I was sent a faulty product and had to go through terrible customer service where they refused to acknowledged the fault. I would honestly never purchase another product from Focusrite after this experience.

A 5 personas les resultó útil