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This is, without a doubt, the worst purchase I've ever made, and the biggest disappointment in a brand in my life.
Firstly -- I'm not a full blown audiophile, but I dabble. I have a couple Klipsch RP260's in the basement with a Klipsch Center, and a respectable driver/amp setup, as well as a Sunfire 12" sub. Nothing jaw dropping, but enough to get a taste of "good audio". The rest of the house is filled with soundbars, trick wiring setups, and minimalist setups in kids rooms, etc. The "cheapy" Klipsch 2.1 $99 computer speakers, namely. This proves relevant shortly.
We originally purchased a JBL 3.1 soundbar + sub from NFM in ~2018. That thing will positively rip the skin off your face, and it was $299 at the time. We later bought a JBL 2.1 that was plagued with bluetooth subwoofer pairing goblins -- but was also a *very* respectable setup, coming in @ $209.
In an effort to replace the JBL 2.1 after the BT saga -- I purchased this Klipsch Cinema 400 from Amazon, supposedly on sale, for $350. I took a leap of faith on the brand, as I was both hugely pleased with the RP260 towers, and had very low expectations for the computer 2.1 setup that were easily surpassed by a more than adequate result for $99. I figured, "...it's Klipsch and they want $350 for it... it CANNOT be a bad purchase". Wrong. Dead wrong.
First -- the build itself. The Klipsch emblem itself is crooked, and clearly cheaply made. The fabric used on the face of the speaker looks like used panty hose. The cabinets of both the bar and the subwoofer are the same quality you find with other Klipsch products, which makes the audio to be described later even that much more disappointing.
The construct itself isn't awful, and mirrors other similar brands in woofer and electronics mounting, but for my previously beloved brand, and for $350, I was REALLY hoping to see them shine here as I've always been impressed by Klipsch's follow through. Not the case here.
Audio: Terrible. I mean... awful. Muddy isn't the word. Bass is only suitable when a notch below it's maximum for music, and only tolerable on a few notches from it's minimum in movies. Highs are hugely frustrating. Some streaming audio in "LIVE" settings reach for quality -- but it's very spotty, and even then disappointingly bright and overexaggerated. Most others however are somehow lost in what I can only assume is some sort of onboard hardware driven EQ that is only editable in 3 ways (on the remote) using prebuilt default settings. Surround on or off. Dialogue mode on or off. But as bad as the highs get it -- the MIDS are MISSING ALTOGETHER. Seriously. It's like being in a movie theater with an entire channel muted. There is no way to adequately describe this in text, you'd just have to (not) hear it for yourself.
Finally, what I'm calling outright FLAWS. +The absence of a digital numerical display on the face for volume and settings/options. +The pitiful and virtually useless remote, and it's available "options" +Pops LOUDLY when turned on after TV is turned on, when audio first appears +As noted in several other reviews, has a very strange issue where the system turns off completely when idle for VERY short periods of time and/or drops out the low end and subwoofer intermittently as though it's attempting to go to sleep, but then kicks back on without any interaction
OVERALL: HUGELY disappointed in the brand, and the delivery. This, amazingly, could steer me away from them altogether for future audio purchases. It's a statement that I hated this thing so badly that I took the time to painstakingly uninstall, fish out wiring, and repack this all back in it's awkward box so that I can complete the return and do it all over again...
The subwoofer does not work. I took it out of box, set it up and it's defective. ! It appears to be paired but does not function. Multiple attempts to contact Klipsch customer service have amounted to nothing. They don't even respond to emails/service requests. Multiple calls for service and they are either closed or put you on hold indefinitely. I really don't appreciate having to waste time on a defective product like this!!!!!!!!!
Look through the 1 star reviews. They all have the same issue. Including me! I had months of going through support with Klipsch and my cinema 400 sound bar w/sub. Disconnecting all the time when it was wired or bluetooth. And fuzzy sounds coming out of the sub unless you turn it off and on. Then it comes back. What it boils down to? Chinese factories have gone completely downhill in the last few years. The quality is so bad that no one can hide any longer. Buyer beware! Klipsch used to be a good brand. Now it should only be sold at K-Mart for $100. DO NOT BUY.
I had brought a cheaper sound bar did not work out so I picked this one paying a little more thinking I would be getting a decent one notttttt.....the sound bar quit working after two weeks....the remote controller for the sound bar would work the channels selector on my TV.....I have a 65" VIZIO great TV.....over all the sound bar was not what I expected...the sound quality was ok but had to fight between the bass subwoofer and the the sound bar to get the midrange sound that I needed....over all don't waste your money on this one....
The more I use this, the less and less I like it. Just don’t see why they didn’t implement some of the most basic features. For example, your sound mode (dialog, surround sound) saves through power cycles, but not your LED display preferences. Mine also randomly turns on (hooked to arc via hdmi on smart tv). After a month of usage, I do not feel good about this purchase.
Pros: Great sound quality Easy to setup Different sound modes work great
Cons: LED display settings (dim or go out after 5 seconds of inactivity) don't save when the sound bar is turned off Soundbar randomly powers on (mine is connected to my tv) Scant troubleshooting tips online. Mostly just seems to suggest doing a factory reset of the unit.
Bought in April and now it's August. The sound quality matches the pricing, but the sound cuts off every 15 minutes for about 10 seconds. Tried support - no help from them. Nothing on the Internet but complaints about this issue - no solutions. 'm moving into a new place soon and plan to upgrade to a full home theater system, so this one will go in the office.
Also, I initially had issues with the video and audio syncing. I was lucky that my TV had settings to speed up and slow down the video to sync the audio properly. Most TV's have the ability to speed up the video, but do not have the ability to slow down the video. This is apparently a really typical issue with sound bars, so make sure your TV and sound bar are a good match.
Good subwoofer, which can only be adjusted with the remote, which has a huge problem transmitting, even while pointed directly at the sound bar with fresh batteries from four feet away. Disappointing , considering the price for this unit. The sound from the soundbar is somewhat tinny vs a good mid range and crisp highs. Acceptable, but not great. Overall, the sound is satisfactory, but the remote performing so poorly drops this system from a 3.5 to a 2.5 out of 5. Work on this Klipsch!
This product had so many bugs its really embarrassing someone sold it. First I tried the optical and it had so much delay that it sounded like a double person. My old should bar on the same TV had no problem. Then I tried the HDMI and it kept powering itself up again after I turned it off. Really horrable. Then I tried to program the remote and the instrusctions were so poorly written I spent hours and it never recognized my remote. NEVER BUY THIS.
Speakers are quieter than my previous logitech. The sub woofer is a little better (but also 1.5" bigger). The fact that it shuts off every 15 minutes without input (and doesn't properly turn back on with input) is annoying. Even more so that the remote only works to power it on about 50% of the time (I used my phone camera to make sure the remote is still sending a signal, and it is).
Updated: After auto-turn-off, it takes multiple presses of the power button (not on remote) to turn on.
I feel like this is is a 100-150$ bar, and luckily I used gift cards/credit to pay that amount or else I'd be returning it. update: and now the speakers are making a high-pitched static noise when auto turning on and off. Wonderful. May be returning/replacing anyway. I should have returned this item.
I got this system and the subwoofer was DOA. It has the flashing dim led issue. If you go to their site, they say if it does this to contact them, but nobody will contact you back. You can force it to connect with bluetooth, but it still doesn't pass the subwoofer data to it. It just shows up dead and their web site if it does this to contact them, i guess so they can promptly ignore you. Buy something else. This brand use to be great, but not so much now.