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Installing is impossible!!! Out of the box following the autorun commands I received "Error 1155; File D:\Dragon NaturallySpeaking 12.msi not found" then proceeding to install from the Windows Installer Package I received another error "Error 1311.Source file not found: D:\ENGGen~1.cab. Verify that the file exists and that you can access it." I checked and it is on the DVD and it opens as a ZIP file, which does not help me at all!! I then copied the DVD to my (C:) drive as per instruction on answers board and still am receiving this error. I have been searching Nuance's website for answers and it appears it is very common for Windows 7 Professional 64-bit users, but Nuance has not solved this issue...
I wanted to have this resolved, but unfortunately it's clear that will not happen. I want to warn others about buying this- or any- products from Nuance. I have owned Dragon 11 and had many of the same bugs and issues, and I hoped 12 would be better. It works wonderfully- for one day or even one week. Then, it begins having bugs. Rampant bugs that make you want to throw your computer at the wall. First there is the endless spinning after you speak four words. Then it will say "please say that again". Then there is the issue where it interprets everything you say as a command. I said "please" and it interpreted it as "go up". I then said " contact a personal injury attorney" and it opened the Dragon sidebar. I am a freelance writer and sometimes write up to 5,000 words per day. When Dragon works, it's great. It relieves carpal tunnel and is relatively accurate. But it's like the product has an expiration date. After a few days or a week, it's so wonky that you're just losing time. I installed this on a new computer yesterday, and today it's already having both of the malfunctions I mentioned above. I hate to write a bad review, but given that I have gone through this with Dragon 11 and 12, I give up. I'm done purchasing faulty products. Since I've had 12 for awhile, and tried it on three different computers, I was told I'd be charged for technical support. Why waste more money and time? I can't get my money or time back, but I can warn others: do not invest in these products. They are unreliable and far more trouble than they are worth. I really wish this worked, but I strongly advise against purchasing this.
You are welcome to check out my video of a screencapture of me trying to use this product. You can see in the video that it is unable to work at all and never captures even one word of my dictation.
This product will not operate on my Windows 7 machine. I'm not claiming it won't work on any Windows 7 machine - but it will not work on mine. When I run version 12, it hangs at the splash screen forever. I have been working with Nuance tech support for more than 2 weeks - with no success. The tech support approach is a bit like hunting for easter eggs. It takes them two or three days to respond and they respond with "try this". The latest "try this" was to turn off UAC. Another time they suggested I disable all the other services on the machine. I tried this - just to see if it wouid work, but it did not. Dragon will not launch.
Beware - this product is not ready for prime time in my opinion. I have uninstalled version 12 and reinstalled version 11 - which does work.
Update: After ditching version 12 since it did not work, I tried version 11. Same result - it worked for awhile, then quit working.
Customer service and troubleshooting are ...well ..abysmal. Support concise of little email snippets that take a week for them to send. They string you along like this and then stop responding. When you telephone, they say that your support period has run out. It really is like something out of satire, except it's real.
When you do call, you get very rude people in the Philippines that speak broken English. One of them hung up me. After this incident, I noticed that my customer account had been closed.
I use speech recognition extensively so I really want to like this product. But running on a machine with 16 GBs of RAM (and Windows 7 64-bit), a 2.7 GHz processor, and a fast solid-state hard drive is barely enough to support it. With just a few apps open, the response time of the program is noticeably slow.
It's fairly accurate but sometimes makes odd choices like interpreting "odd choices" as the command Hide Choices. Or "loop her" as "looper" and not presenting "loop her" as a correction option. My favorite was when it interpreted "room" as "Rheaume". Also, it will often insert the next thing you dictate in the spot where you made the correction, even though I moved the cursor to the end of the line first. It also often skips a word in the middle of a sentence. I find mistakes like this occur so often that I end up manually typing about 40% of the words.
The speech recognition that is built into iPhones and Android devices is easier to use and more accurate, but they don't recognize proper nouns so I am stuck with Dragon. But to give you some idea of how cumbersome the program is, I have found myself dictating emails on my phone, rather than in Microsoft Outlook, even though I am sitting at my computer, because it is faster and less frustrating.
Update 9/20/2013 ================= Six months later, and after a 500 MB service pack install, all I can say is this software is practically useless. It freezes up constantly. It's slow and inaccurate. I find myself using the tiny screen on my iPhone to respond to emails, instead of the giant computer on my desk, because this software is so often unresponsive. How ridiculous is that?
I ordered this software to use with my laptop. The laptop has windows Vista-It should be compatiable but wasn't. It kept saying wasn't compatible. Then I tried a second laptop with Windows 7 it started to download but when it got to end. It said needed to download update from internet. while trying to update it would give error that it didn't download properly.
so I asked for a replacement to be sent. When they sent the replacement disk- I tried that again on the 2nd laptop got same error message.
I then tried the first disk on my work computer which has Windows xp, everything downloaded ok. It took a really long time to configure headset and microphone. But, then when trying to initial profile setup for the dictation- It shut my computer down 3x "everything went blue screen" even tried the last time today same thing.
That's it have had it. Went to see if I could get Refund-back since it never worked. Amazon says No it's been to many days since original purchase. Rip off-- The headset that comes with it is horrible. Very standard, too large for a woman to wear the microphone has little flexibility. Only worked when right on mouth.
Unhappy with entire purchase. I will keep arguing for refund.
I never got the chance to see if the software actually works, because it was too riddled with repeating DRM bugs. After registering the software, I kept getting error messages telling me to validate it again. And again. and again... It kept telling me my serial number was invalid, and that the validation key the site gave me was invalid.
I went to Nuance's website, looking for customer assistance. What I found was many, many reports of the same or similar issues and umpteen iterations of, "Did you make sure you typed zeros instead of Os?" What I didn't find was a viable customer service system in place.
A company should less interested in protecting their IP than in actually making sure that IP works. But hey, since so many people can't even get the thing to run, I'm pretty sure NO ONE is going to bother stealing it. Mission accomplished.